Privacy Policy
AK Service Solutions LLC (“AK Service Solutions,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, retain, and disclose information when you use our website, request service, communicate with us, or interact with platforms we use to operate our business.
Information We Collect
We may collect information you provide directly, including your name, phone number, email address, service address or city, appliance or project details, photos or files you choose to provide, appointment information, and message content.
Our website and service providers may also collect technical information such as IP address, browser and device information, referring pages, pages visited, and general usage information through server logs, analytics, cookies, or similar technologies.
How We Use Information
We use information to respond to inquiries, provide estimates and diagnostics, schedule and perform services, communicate about appointments and service status, maintain customer and job records, improve our website and operations, prevent misuse, comply with legal obligations, and operate integrations with business platforms used to receive and manage customer inquiries.
Automated and AI-Assisted Processing
We may use automation and AI-assisted tools to organize inquiries, summarize job information, assist with routine communications, route requests, and support scheduling and customer service. These tools may process information you provide for those business purposes.
Third-Party Services and Integrations
We may use third-party providers for website hosting, forms, analytics, communications, payments, scheduling, customer relationship management, and lead or messaging platforms. These may include Google, Formspree, Square, Thumbtack, and other providers we use from time to time. Information may be shared with these providers as reasonably necessary to operate the relevant service, subject to their own terms and privacy practices.
If you interact with us through a third-party platform such as Thumbtack, that platform may also process your information under its own privacy policy. Our connected applications may receive lead, profile, conversation, and message information that the platform authorizes us to access for our own business operations.
Data Retention
We retain information for as long as reasonably necessary for the purposes described above, including providing service, maintaining business and accounting records, resolving disputes, enforcing agreements, and meeting legal obligations.
Disclosure
We do not sell personal information. We may disclose information to service providers acting on our behalf, when necessary to provide a requested service, to protect our rights or safety, in connection with a business transaction, or when required by law or valid legal process.
Security
We use reasonable administrative and technical measures intended to protect information. No method of transmission or storage is completely secure.
Your Choices
You may contact us to request correction or deletion of information you provided, subject to records we are required or reasonably need to retain. You may also ask us to stop non-essential marketing communications.
Children
Our services are intended for adults arranging home or property services and are not directed to children under 13.
Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal requirements change. The effective date above indicates the latest revision.
Contact Us
AK Service Solutions LLC
Tampa Bay, Florida
Phone: (813) 553-2255
Email: akservice632@gmail.com